Brief: To design and build a set of new email templates that can be flexible to use across a range of email types.
Important considerations for this project included accessibility of colours and type, creating a range of components to give enough flexibility across all company comms and of course how to use our brand assets most effectively!
94% of customers open and read their emails on their phone so this system was designed mobile first but is fully responsive to desktop.
Results: 80% increase in unique email clicks since full launch in January 2024
Typography guidelines
Spacing guidelines
Mobile modules
Desktop modules
Final results!
Copy guidelines
Examples of some of the new templates
PROJECT OVERVIEW:
Business area: CRM
Summary: Building a set of new email templates
Team: Amy Waters (Design & Art Direction)
Built externally by Braze
Designed in Figma